Leading Industry Perspectives
President, CEO & Director, Verint Systems
Artificial Intelligence - Applications and Customer Engagement
Customer Engagement has become a priority for many companies worldwide, and a strategic
objective for B2C (Business to Consumers) companies who seek to create brand differentiation
based on superior customer service. Artificial Intelligence technology can disrupt
the Customer Engagement market with new innovations such as Virtual Agents and Robotics
Process Automation. Customer Engagement teams will be able to leverage natural language
processing and machine learning to deliver significant cost efficiencies while improving
the consumer experience and the consumer satisfaction with the brand. Mr. Bodner will
discuss how Artificial Intelligence can help achieve strategic customer engagement
objectives, and its impact on the customer engagement workforce and the consumers.
Verint is a global leader
Actionable Intelligence data mining software with over $1B in annual revenue, 5,000
employees and more than 10,000 customers worldwide. Mr. Bodner, Verint’s
and CEO, started the company in 1994 with a focus on Actionable Intelligence innovation,
reflecting his vision of helping organizations gain actionable insights from large
amounts of structured and unstructured data. Under Dan’s leadership, the company had
a successful IPO in 2002 and is listed on the NASDAQ exchange under the symbol VRNT.
Today, Verint is a recognized global market leader and visionary in two Actionable
Intelligence growth markets: Customer Engagement and Cyber Intelligence. Mr. Bodner
holds a B.Sc. degree in Electrical Engineering and
degree in Telecommunications and Computer Science.
Kimihiro Okubo, President & CEO, DOCOMO USA
Mr. Okubo has more than 20 years of experience at NTT DOCOMO, INC.
NTT DOCOMO USA, Inc. investigates business development opportunities in the wireless
space in the Americas. The company engages in conducting research on IT, and wireless
business trends and regulatory environment; operates and markets mobile phone services
to customers in the United States; and provides mobile solutions for corporate customers.
It also provides portable Wi-Fi router and cellular phone rental services. The company
was founded in 1999 and is headquartered in New York, New York. It has additional
offices and customer support desks in Los Angeles, San Jose, and Torrance, California;
Washington D.C.; Honolulu, Hawaii; New York, New York; Chicago, Illinois; and New
Jersey. NTT DOCOMO USA, Inc. operates as a subsidiary of NTT DOCOMO, Inc.