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Keynote Speakers

Leading Industry Perspectives

Opening Keynote

Dan Bodner

President, CEO & Director, Verint Systems

Artificial Intelligence - Applications and Customer Engagement

Customer Engagement has become a priority for many companies worldwide, and a strategic objective for B2C (Business to Consumers) companies who seek to create brand differentiation based on superior customer service. Artificial Intelligence technology can disrupt the Customer Engagement market with new innovations such as Virtual Agents and Robotics Process Automation. Customer Engagement teams will be able to leverage natural language processing and machine learning to deliver significant cost efficiencies while improving the consumer experience and the consumer satisfaction with the brand. Mr. Bodner will discuss how Artificial Intelligence can help achieve strategic customer engagement objectives, and its impact on the customer engagement workforce and the consumers.


Verint is a global leader   of  Actionable Intelligence data mining software with over $1B in annual revenue, 5,000 employees and more than 10,000 customers worldwide. Mr. Bodner, Verint’s   President  and CEO, started the company in 1994 with a focus on Actionable Intelligence innovation, reflecting his vision of helping organizations gain actionable insights from large amounts of structured and unstructured data. Under Dan’s leadership, the company had a successful IPO in 2002 and is listed on the NASDAQ exchange under the symbol VRNT. Today, Verint is a recognized global market leader and visionary in two Actionable Intelligence growth markets: Customer Engagement and Cyber Intelligence. Mr. Bodner holds a B.Sc. degree in Electrical Engineering and   a M.Sc.  degree in Telecommunications and Computer Science.

Closing Keynote

11:45am-12:30pm

Kimihiro Okubo, President & CEO, DOCOMO USA

Mr. Okubo has more than 20 years of experience at NTT DOCOMO, INC.  NTT DOCOMO USA, Inc. investigates business development opportunities in the wireless space in the Americas. The company engages in conducting research on IT, and wireless business trends and regulatory environment; operates and markets mobile phone services to customers in the United States; and provides mobile solutions for corporate customers. It also provides portable Wi-Fi router and cellular phone rental services. The company was founded in 1999 and is headquartered in New York, New York. It has additional offices and customer support desks in Los Angeles, San Jose, and Torrance, California; Washington D.C.; Honolulu, Hawaii; New York, New York; Chicago, Illinois; and New Jersey. NTT DOCOMO USA, Inc. operates as a subsidiary of NTT DOCOMO, Inc.

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